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Cancellation Policy

1. Cancellation of Reservations

Cancellations on the day of the reservation will incur a 100% cancellation fee. If using a session package, one session will be deducted.

2. Exemptions for Unavoidable Cancellations

In cases of unavoidable cancellations due to inclement weather, public transportation disruptions, or bereavement, no cancellation fee will be charged.

3. Notification of Changes

If you notify us of changes at least 24 hours in advance, no cancellation fee will be charged.

 

4. Cancellation Notification Method

  1. Please notify us of cancellations via email or SMS, not by phone.

We strive every day to ensure you receive the best personal training experience. Sharing our time and working together towards your goals is invaluable for your health and well-being. However, unforeseen circumstances can happen to anyone, which is why we have established this cancellation policy for the following reasons:

  • Ensuring Fairness: If cancellations are made in advance, other clients have the opportunity to use that time slot. This ensures everyone has a fair chance to schedule their training sessions.

  • Respecting Trainers' Time: Our trainers set aside specific times for your sessions. Unforeseen cancellations can waste their efforts and time, which we aim to avoid.

  • Flexible Rescheduling: Having a cancellation policy allows us to provide more flexible rescheduling options while minimizing the impact on other clients in the event of an urgent cancellation.

Our goal is to provide a reliable environment where you can comfortably use our services. This policy reflects the importance of each reservation for both you and us. We sincerely appreciate your understanding and cooperation.

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